If you wish to cancel your order for any reason, please contact us as soon as possible. As a vast majority of in-stock items ship within 24 hours from Jakarta-based warehouse, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.
Detailed responses to the most frequently asked questions regarding our Order Cancellation Policy are shown below:
1. How do I know if my cancellation request was successfully completed?
A Telescope Indonesia Representative will attempt to process your order cancellation request immediately upon receipt. If your request is successfully completed, a confirmation will be provided to you either via email or phone. Please note that if you do not receive a confirmation from a Telescope Indonesia Representative, we may have already processed and/or shipped your order and are unable to cancel.
2. I found a better price with a competitor. Will Telescope Indonesia price match or do I need to cancel?
We understands that price is a key criterion when determining where to buy from. In the rare situation that you find an item elsewhere from an authorized dealer at a lower price than us, there is no need to cancel your order. Please contact one of our experienced Representatives with a price listed from an authorized dealer and we will do all that we can to match. For more information on our price matching policies, please see our Best Price Guarantee and contact us.
3. What happens if my order has already shipped?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If your order cannot be canceled prior to shipping, a Return to Sender Delivery Intercept can be instituted for a fee depending on the carrier handling the delivery. All successful intercepts are subject to a fee per tracking number (plus any transportation charges).
Alternatively, items may be returned within 7 days per the terms of our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to Telescope Indonesia
Note: Please allow up to 10 business days for your return to process from receipt of the returned merchandise.
4. Why was my order canceled without my permission?
Telescope Indonesia reserves the right to cancel your order for any reason. If your order is canceled, you will receive a notification via email or phone with alternative options provided, if possible.
Please note that some of the reasons your order may be canceled are:
• The ordered item cannot be shipped to you due to Indonesia Government Regulations, Export Control Policy or our Domestic Product Policy.
• Additional information needed to process the order was not provided in a timely manner
• The item has been discontinued or is no longer available
• Due to our Pricing Policy
5. Are there any circumstances where an order cannot be canceled?
Telescope Indonesia is unable to adjust or cancel orders once processed and/or shipped. Please note that all special order items cannot be canceled once they are processed and/or shipped.
Please be aware that prescription eye wear orders cannot be modified, changed, canceled and/or rescinded once your order is in process with a lab. To ensure accuracy, please review all information before submitting an order.