1. Does Telescope Indonesia offer Saturday delivery?

Orders shipped using Standard Shipping or Express Shipping may be delivered on Saturday at no additional cost to you; however this service is not guaranteed and such requests cannot be accommodated.

2. What are Telescope Indonesia international shipping options?

All international shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure manner within the promised timeframe. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight. Refer to the chart below for international shipping options.

Shipping Method

Estimated Lead Time

Service Area

Standard International Shipping

Typically 10 to 15 working days

South East Asia Region

Express International Shipping

Typically 3 to 7 working days

South East Asia Region

For international orders, check local rules and regulations about all customs/brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination. Please note all fees are the responsibility of the recipient. All costs incurred on a refused delivery because of high customs, brokerage fees, duties or taxes imposed by the country of destination are the responsibility of the customer.

3. How can I find out Shipping Cost?

For domestic orders above IDR 3.500.000, Telescope Indonesia provides FREE Standard Shipping via JNE, TiKi, Lion Parcel or J&T to all regions in Indonesia. This offer is not included for volume orders. 

For all international orders and domestic orders below IDR 3.500.000, please contact us before placing the order to confirm the shipping method and cost.

4. How long does it take to process an order?

Most in-stock orders ship within 1-2 days from a Jakarta - based distribution center. Orders that require shipment from our vendors or are for custom-built products (e.g. prescription eyewear or custom riflescopes) may take slightly longer to fulfill.

If an item is not available immediately, you will be notified with an estimated time of arrival for the item. Once contacted, you may allow the order to continue or make any adjustments, including cancellation, if desired. If an order cannot ship in its entirety, Telescope Indonesia reserves the right to hold the order until all items are in stock or to send items as they become available.

5. How do I track my order?

Tracking information is sent via email upon shipment. Please note, for most orders, it might take up to 24-48 hours for the first scan to show up on the carrier's website.

6. Can I have my package rescheduled or re-routed?

Your package can potentially be rescheduled or re-routed at an additional charge depending on the carrier handling the delivery.

7. What happens if my item arrived damaged or was lost?

Telescope Indonesia partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We will work hard to resolve all shipping errors with our carriers and will strive to settle all claims within two weeks from initiation.

If you don't want to wait until the damage or loss investigation is completed and you would like us to send a replacement item right away, please contact us. We will ship the item right out to you (given it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.

To investigate a potential shipping error, follow the appropriate procedure for the shipping method below:

Lost Packages

Contact us immediately if the tracking number has no scans for over 48 hours. In addition, contact us to initiate a claim if tracking shows a package as delivered that is not in your possession. Each carrier has a unique process of claim handling and a set of timeframes that it follows. We will communicate all details to you via phone or email. Carriers also may conduct detailed investigations in cases of possible mail tampering and postal fraud. Full cooperation is imperative in order to quickly and effectively resolve such issues.

Upon a favorable claim resolution, Telescope Indonesia may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund is instituted once the lost claim is approved by the carrier.

Contact us immediately if the original shipment arrives prior to the resolution of the claim. If the original package arrives, at a future date after the delivery of the replacement, contact us immediately for a pickup at our expense. Keeping this delivery will result in the customer being billed for both the original shipment and the replacement order.

Damaged Packages

Upon receipt, please inspect the order for any evidence of damage and do not sign for a package without fully inspecting the contents. If there is visible damage to the box, the merchandise, or items are missing, kindly refuse the package.

Contact us immediately to initiate a claim if a package arrives damaged. Please provide the product number of the affected item(s), the nature of the damage (e.g. shattered, cracked, dented, item missing), and specific information about the condition of the box (e.g. re-taped, poked, contains a hole). If a package was partially accepted, please denote which item(s) were refused. Reseal the shipment and hold on to the original packaging materials for a possible inspection by the carrier. It is vital you hold onto the package for up to 30 days. Please do not send the damaged package back to Telescope Indonesia as this will result in a denied claim and you will be responsible for all associated costs. If no inspection occurs, you can discard the shipment after the 30 days expire.

Each carrier has a unique process of claim handling and a set of timeframes that it follows. We will communicate all details to you via phone or email.

Upon a favorable claim resolution, Telescope Indonesia may initiate a replacement order; an email will be sent to your account with the new tracking number once the product has left our warehouse. If an in-stock replacement item is requested prior to a claim resolution, your credit card will be billed and a refund will be instituted once the damage claim is approved by the carrier.

8. What if I still have shipping related questions after reading this information?

Please feel free to contact us if you have any questions via phone or email.

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